This book aims to introduce Service Design as a discipline, providing an overview of its origins, the main theories and recent development, while connecting the academic research with the professional practice. It will do so through the collection of 18 international professional and academic projects, that represent and map out the main areas of Service Design research and practice.

This collection will be used to exemplify:

• the role and contribution of Service Design within service projects;
• the existing Service Design methodologies and tools;
• how Service Design is contributing and dealing with the major issues and challenges of contemporary society.

About the Editor: Dr Anna Meroni is Assistant Professor at the INDACO (Industrial Design, Art, Communication and Fashion) Department of the Politecnico di Milano University, which is a Training and Research Centre in Design. INDACO is active in different fields: from product design to communication, from interaction design to interior design and from design services to strategic design.

Dr. Daniela Sangiorgi is a lecturer at Lancaster Institute for Contemporary Arts where her research has investigated services as complex social systems, proposing holistic and participatory approaches to service design, to integrate different stakeholders' perspectives in the design process.

This title is also available as an ebook, ISBN 978-0-566-08921-3