How to Order
This page contains step by step instructions on how to place an
order on our website. Click the links below for information about
How to view the appropriate area of our website
Our website is split into two areas:
- North and South America
- Rest of World
You will need to ensure that you are viewing the appropriate
area of our website, depending on your location. Our books are
priced in US dollars for North and South American customers and in
Sterling for the Rest of the World. Books are shipped from our UK
warehouse for all orders we receive from outside North and South
America and from our North American warehouse for North and South
By selecting the appropriate site for your location you will see
the price and currency you will pay for the product in as well as
the appropriate shipping costs based on your location.
When you first visit our website you will be viewing the Rest of
World site. If you are located in North or South America, please
press the Go to North and South American Site button
located in the top right hand corner of the screen. If you have
pressed this in error you can quickly return to the Rest of World
site by pressing the Go to Rest of World Site button which
will have replaced the Go to North and South American Site
button when you switched sites.
Finding what you want
You can either find the product you want by using our Title Search facility or you can use the subject
navigation (in the left-hand margin of the website) to browse
within subjects. This will give you a flavour of all of the books
and products that we publish within the subject area in which you
are interested. Most subjects can be broken down to two or three
levels (using the navigation in the right hand margin), which
offers you a reasonable level of detail when you browse by
You can view full details of any product you are interested in
by pressing the More Details button.
Add an item you want to buy to your
Once you have found a product you would like to buy, you simply
press the Add to Basket button. Up until that point in the
top right hand area of the screen you would see the words 'Your
basket is empty'. As soon as you add a product to your basket
this text changes to 'View basket (1 item)' and this becomes a link
which will allow you to view your basket at any time.
You can continue to browse the subject areas or search for other
products and add them to your basket by pressing the appropriate
Add to Basket button. At any time you can view your basket
by clicking on the View basket link.
From the View Basket screen you can adjust the quantity
of any product in the basket or delete products. After adjusting
either the quantity or ticking the delete check box, please press
the Update Basket button to see the results of the change
you have made.
Our standard shipping charges are:
£3.95 per order, regardless of the number of books
ordered. Deliveries will be by Royal Mail and will be 3-5
days from receipt of order.
ROW (excluding North and South America,
North and South American customers should press the Go to North and
South American site button at the top right of the
£7.50 per order. All orders are
despatched by Airmail or an equivalent service. Delivery takes from
5 days from receipt of order, depending on final destination.
These services can be provided on request for extra cost. If your
order is urgent and you require a quicker shipping method please
contact our distributors, Bookpoint by email firstname.lastname@example.org.
Please provide details of the products you would like to order with
Customs, Import Duties and Taxes
Orders for delivery outside the UK may be subject to customs
brokerage fees, import duties, and taxes after the shipment reaches
the destination country. Additional charges are the responsibility
of the recipient because we have no control over these
government-imposed charges and cannot determine what they may be.
Customs policies vary greatly among countries. Please contact your
local customs office for information.
Delivery to British Forces Post Offices (BFPO)
We are able to ship orders to British
Forces Post Office (BFPO) addresses at our UK standard delivery
charge of £3.95. Please select United Kingdom from the drop down
box for Shipping Country to ensure you are not charged an
overseas postage rate.
New customers/Sign in
If you are a new customer you should press the New Customers
link to the left of the View Basket link. Here you will be asked to
- Your email address
- A password
- Your name
- Telephone number (optional)
- Company (optional)
If you have ordered from us before you need to sign in, simply
by entering your email address and the password you provided when
you first ordered. (Note that if you have ordered from
our previous website your registration from that site will NOT have
been transferred to the new website and you will need to register
as a New Customer for your first order on the new
There is a facility for you to reset your password (via the link
on the Sign In page) or to change your email address
(via the Edit option at the top right of the screen
once you have signed in).
Placing your order
Once you have signed in, you complete your order by following
the four step order process. Click the View Basket link.
You can amend your order by adjusting the quantity of any product
in your basket or by ticking the delete check box in Steps 1, 2 and
3 of the order process. If you amend your order please be sure to
press the Update basket button before proceeding.
Step 1 - Basket Details
If you have a promotional code you should enter it here and
press the Update Basket button to apply the code to your
basket (more information about claiming promotional codes are
provided on the How to use a promotional
code when ordering page)
Step 2 - Addresses
If you are a new customer you need to enter your Billing and
Shipping addresses (if these are the same you can copy the Billing
address to the Shipping address by ticking the appropriate check
box). If you are a returning customer you can reuse addresses you
have used for earlier orders by selecting them from the dropdown
list of addresses and indicating by ticking the appropriate check
box whether to use the address for Billing or Shipping (you can
tick both). Press the Use button to apply the address you have
chosen. The address information will then be displayed on the
Step 3 - Payment
You can pay for your order by credit card - we accept:
- American Express
Please enter your credit card details in the appropriate places
on this screen.
The details of the products you have ordered appear on this
screen and our standard shipping
charges are applied, based on the address you have indicated we
should deliver the order to.
Step 4 - Confirmation
At this stage you are unable to adjust your order without
returning to an earlier stage by pressing one of the links in the
steps on the screen. A summary of your order, address information
and payment method is displayed. If this is correct, you should
press the Finish button to place your order.
Thank you for your order
If you see this screen you have completed your order. You will
receive a confirmation email at the email address you provided and
you can print this screen for reference.