Business Education

Sort by
14 results returned
Displaying page 1 of 2
Leading the Customer Experience
Leading the Customer Experience
Sarah Cook

Leading the Customer Experience

Inspirational Service Leadership

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others.It is clear that managers and leaders throughout ...

More Details
Website price:£22.50
Regular price: £25.00
Reframing the Leadership Landscape
Reframing the Leadership Landscape
Roger Hayes and Reginald Watts

Reframing the Leadership Landscape

Creating a Culture of Collaboration

In Reframing the Leadership Landscape, Dr Roger Hayes and Dr Reginald Watts argue that the interconnected and interdependent world requires leaders to adopt a more holistic and inclusive approach.The NEW normal must be navigated, negotiated, networked and a narrative built around it. Aggressive individualism is no longer a sustainable basis ...

More Details
Website price:£49.50
Regular price: £55.00
Working Together
Working Together
Anita Mountain and Chris Davidson

Working Together

Organizational Transactional Analysis and Business Performance

Anita Mountain and Chris Davidson explore the dynamics of organizations and their performance through the lens of Transactional Analysis to enable effective communication at all levels of the organization. TA is particularly accessible and effective because every tool can be illustrated with diagrams and the text uses this principle to provide ...

More Details
Website price:£31.50
Regular price: £35.00
The Value Trail
The Value Trail
Marc Sanso

The Value Trail

How to Effectively Understand, Deploy and Monitor Successful Business Models

Value stands as the ultimate trade-off between customers and companies. The Value Trail by Dr Marc Sansó develops a disruptive new model of strategic analysis based around three areas of value: Appreciation, Concentration and Predation.A central issue for most managers is how to capture customer insights and use them to deliver outstanding ...

More Details
Website price:£58.50
Regular price: £65.00
Design Pedagogy
Design Pedagogy
Edited by Mike Tovey

Design Pedagogy

Developments in Art and Design Education

Design Pedagogy explains why it is vital that design students' education helps them construct a ‘passport’ to enter the professional sphere. This collection explores how design education is, in itself, a passport to practice and showcases how some of the key developments in education use techniques related to collaboration, case studies and ...

More Details
Website price:£63.00
Regular price: £70.00
African-Centred Management Education
African-Centred Management Education
David N. Abdulai

African-Centred Management Education

A New Paradigm for an Emerging Continent

Abdulai believes that, like Asian economies, Africa can sustain its current growth and development by combining its abundant natural resources with its human capital to attain economic development. In African-Centred Management Education he explains how this will require an African cadre of well-trained managers at the helm of both private ...

More Details
Website price:£58.50
Regular price: £65.00
Cover coming soon
Effective Multi-Unit Leadership and International Multi-Unit Leadership: 2-Volume Set
Chris Edger

Effective Multi-Unit Leadership and International Multi-Unit Leadership: 2-Volume Set

2-volume set

Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance ...

More Details
Website price:£108.00
Regular price: £120.00
Re-Tayloring Management
Re-Tayloring Management
Edited by Christina Evans and Leonard Holmes

Re-Tayloring Management

Scientific Management a Century On

Over a century has passed and yet there is growing evidence that knowledge workers across the globe today are as constrained by F.W. Taylor's much maligned The Principles of Scientific Management, as factory workers in the early twentieth century. Re-Tayloring Management looks critically at Taylor's philosophy, contrasting this with more contemporary ...

More Details
Website price:£63.00
Regular price: £70.00